Indus Valley Times

By Mandakini Deo

Bengaluru, July 25: In recent times, an alarming number of incidents have marred bike taxi rides, with customer negligence and lack of awareness at the forefront. This highlights the crucial need for customers to be vigilant and proactive in prioritizing their safety during rides. Rapido has also faced the heat of such incident where, casual sharing of One-Time Passwords (OTP) and sensitive information with unauthorized individuals led to distressing situation for the rider.

To counter these risks, firstly customers must take charge of their safety by familiarizing themselves with the app’s safety features, such as SOS, in-app notifications, and real-time ride sharing. Verifying ride details before commencing the journey is paramount to prevent avoidable incidents.

The onus of ensuring a secure ride experience is not solely on the companies. Marketplace owners like Rapido have faced their fair share of safety concerns, often stemming from customer negligence. Despite implementing robust security protocols and multi-factor authentication processes, incidents persist due to passengers overlooking essential safety measures.

In this bustling era of traffic, where app-based taxis are both affordable and inevitable, customers must acknowledge that their safety lies in their hands. Taking the time to understand how to use the app safely is imperative. Simple acts, like verifying details before hailing a ride, can make all the difference in averting potential risks.

Collective awareness and responsible actions are vital in ensuring that app-based taxi services continue to be a safe and trusted mode of travel for all. Safety must always remain a top priority, and being informed and cautious during app-based taxi rides can make every journey a safer and more enjoyable one. Let’s unite to create a culture of vigilance, ensuring that every rider understands the importance of safeguarding their OTP and personal information. Together, we can create a safer ride experience for everyone involved in this convenient mode of transportation.