{"id":141728,"date":"2025-09-10T08:35:31","date_gmt":"2025-09-10T03:05:31","guid":{"rendered":"http:\/\/indusvalleytimes.com\/news\/?p=141728"},"modified":"2025-09-10T08:35:33","modified_gmt":"2025-09-10T03:05:33","slug":"beyond-the-bill-tata-power-led-odisha-discoms-usher-in-a-customer-centric-energy-revolution","status":"publish","type":"post","link":"https:\/\/indusvalleytimes.com\/news\/beyond-the-bill-tata-power-led-odisha-discoms-usher-in-a-customer-centric-energy-revolution\/","title":{"rendered":"Beyond the Bill: Tata Power-led Odisha Discoms Usher in a Customer-Centric Energy Revolution"},"content":{"rendered":"\n

By Rupashree Mohanty<\/strong><\/p>\n\n\n\n

Bhubaneswar, Sept.10 :<\/strong> In a rapidly transforming Odisha, electricity is no longer just a utility, it is a service experience. Under the stewardship of Tata Power-led Odisha DISCOMs\u2014TPCODL, TPSODL, TPNODL, and TPWODL, the state is witnessing a quiet revolution in customer service that goes far beyond billing, driven by a deep commitment to accessibility, empathy, and innovation.<\/p>\n\n\n\n

Serving nearly 10 million consumers across Odisha, these DISCOMs have created one of India\u2019s most comprehensive and customer-focused electricity distribution ecosystems. From mobile apps and WhatsApp billing to rural service camps and local service centres, Tata Power is redefining the way power is delivered, experienced, and supported across Odisha.<\/p>\n\n\n\n

For Rakesh Nanda, a Bhubaneswar-based government employee, the \u2018TPCODL Mitra App\u2019 has become an essential part of daily life. \u201cI remember the long queues just to pay a bill,\u201d he shares. \u201cNow, I can do everything in two minutes during my coffee break\u2014pay bills, track usage, or simply report an issue. It\u2019s seamless and empowering.\u201d<\/p>\n\n\n\n

Customers can also apply for new connections online or through a missed call service, making paperwork and office visits a thing of the past. With services now available through WhatsApp, Email, 24×7 call centre and Odisha\u2019s Mo Bidyut portal, electricity management is as easier than ever.<\/p>\n\n\n\n

In Rural Odisha, the impact is deeply personal. In Mayurbhanj, a Consumer Connect Camp (Nistha Camp) resolved a long-standing billing dispute for retired teacher Brajmohan Behera. \u201cThey came to our panchayat, listened respectfully, and fixed the issue right there. It built a level of trust I\u2019ve never experienced before,\u201d he shared. These camps, held in local panchayats, demonstrate Tata Power\u2019s commitment to in-person, empathetic service delivery, ensuring no customer is left behind\u2014digitally or geographically.<\/p>\n\n\n\n

For customers preferring face-to-face assistance, Tata Power-led Odisha Discoms have established a growing network of Customer Care Centres (CCCs) and Anubhav Kendras, open from 9:30 AM to 5:30 PM on working days. These centres are equipped with trained professionals, digitised workflows, and customer-friendly infrastructure.<\/p>\n\n\n\n

To further improve last-mile access, Fuse Call Centres (FCCs) and mobile-enabled FCC 2.0 units have been deployed to ensure quicker fault resolution, real-time updates via SMS or call-backs, and greater responsiveness during outages.<\/p>\n\n\n\n

Sunil, a budding entrepreneur from Cuttack, was pleasantly surprised when he visited an Anubhav Kendra for a new connection. \u201cIt was nothing like the old offices\u2014clean, efficient, and helpful. I had everything sorted in one visit,\u201d he says.<\/p>\n\n\n\n

From smartphone-powered self-service to village-level grievance redressal and professionally managed service centres, Tata Power-led Odisha DISCOMs are building a multi-touchpoint ecosystem that puts customers first.<\/p>\n\n\n\n

Tata Power\u2019s led Odisha DISCOMs have also pioneered inclusive engagement models, including women-led outreach initiatives, digital bill rebates, and community grievance redressal forums.<\/p>\n\n\n\n

Whether it\u2019s an urban entrepreneur in Cuttack seeking a new connection or a farmer in Koraput resolving a supply issue at a local camp, every touchpoint is designed to build trust, not just transactions.<\/p>\n\n\n\n

As Odisha embraces a new energy future, Tata Power\u2019s model of inclusive, technology-enabled, and customer-first service is setting benchmarks not just for the state, but for the entire power distribution sector in India.<\/p>\n","protected":false},"excerpt":{"rendered":"

By Rupashree Mohanty Bhubaneswar, Sept.10 : In a rapidly transforming Odisha, electricity is no longer just a utility, it is a service experience. Under the stewardship of Tata Power-led Odisha<\/p>\n","protected":false},"author":1,"featured_media":141729,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"categories":[13,46],"tags":[414,26646],"class_list":["post-141728","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business","category-top-stories","tag-odisha-news","tag-tata-power-led-odisha-discoms-2"],"yoast_head":"\nBeyond the Bill: Tata Power-led Odisha Discoms Usher in a Customer-Centric Energy Revolution<\/title>\n<meta name=\"description\" content=\"Beyond the Bill: Tata Power-led Odisha Discoms Usher in a Customer-Centric Energy RevolutionBeyond the Bill: Tata Power-led Odisha Discoms\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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